Privacy Policy

1. Information We Collect

Personal Information

When you contact us or enroll in our courses, we may collect the following personal information:

• Full name and contact details (email address, phone number, mailing address)
• Educational background and English proficiency level
• Course preferences and learning goals
• Payment information (processed securely through third-party payment processors)
• Emergency contact information (for enrolled students)

Usage Information

We automatically collect certain information when you visit our website:

• IP address and geographical location
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website and search terms used
• Device information and screen resolution

2. How We Use Your Information

We use your personal information for the following purposes:

• Educational Services: To provide English language courses, assess your level, and track your progress
• Communication: To respond to your inquiries, send course updates, and provide customer support
• Administrative: To process enrollments, manage payments, and maintain student records
• Marketing: To send relevant course information and educational content (with your consent)
• Website Improvement: To analyze website usage and improve our online services
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing services
• Website hosting and maintenance
• Analytics and performance monitoring

Legal Requirements

We may disclose your information if required by law or in response to:

• Legal proceedings or court orders
• Government investigations
• Protection of our rights and property
• Safety concerns for our students or staff

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Staff training on data protection procedures
• Limited access to personal information on a need-to-know basis

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website and improve our services.

Marketing Cookies

With your consent, we may use marketing cookies to deliver relevant advertisements and measure campaign effectiveness.

You can manage your cookie preferences through our cookie consent banner or your browser settings.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of how we process your information
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Student Records: Maintained for 7 years after course completion for academic and legal purposes
• Marketing Data: Retained until you unsubscribe or request deletion
• Website Analytics: Anonymized data retained for 2 years
• Financial Records: Retained for 7 years as required by law

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by regulatory bodies
• Certification schemes and codes of conduct

9. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email (if you have provided your email address)
• Obtain your consent for material changes where required by law

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of Canada and the Province of Ontario. Any disputes arising from this policy will be subject to the jurisdiction of the courts of Ontario, Canada.